House of Toffy operates under a No Refund Policy. Instead, we offer exchanges or store credit for eligible returns.
If you receive a defective or incorrect item, contact us immediately at info@houseoftoffy.co.uk. We will resolve the issue promptly.
If your order is canceled due to unforeseen circumstances (e.g., product unavailability), you will be issued a full refund.
Refunds or credits (if applicable) will be processed within 7–10 business days after the issue is resolved.
Delivery within the UK typically takes 3–5 business days. International shipping times vary depending on the destination.
Yes, express shipping is available for select locations. You can choose this option during checkout.
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor its progress.
First, check the tracking details provided. If you still need assistance, contact us at info@houseoftoffy.co.uk.
Items can be returned within 15 days of delivery, provided they are unworn, unwashed, and in their original condition with tags.
To initiate a return, contact us at info@houseoftoffy.co.uk with your order details and reason for the return.
Personalized products, final sale items, and items that show signs of wear are not eligible for return.
Return shipping costs are the customer’s responsibility unless the return is due to our error.
We accept major credit cards, Klarna, Clearpay, and PayPal for secure and convenient transactions.
Yes, we use industry-standard security measures to ensure your payment information is protected.
Yes, Klarna and Clearpay allow you to split your payments into manageable installments.
If your payment fails, please ensure your card details are correct or try another payment method. If the issue persists, contact your bank or our support team.
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At House of Toffy, we believe that fashion is more than just clothing it's an experience, an attitude, and an expression of your truest self. Our philosophy centers around the idea that every piece of clothing should empower, inspire, and elevate the individual wearing it. At House of Toffy, we’re not just offering clothing, but an opportunity to express who you are, where you’ve been, and where you're going. We invite you to join us on this journey, embracing a fashion-forward lifestyle that reflects the bold and beautiful individual in you.
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